Crisis Response

Planning, Reacting to Emerging Threats, Resolution

The management of crises is a core part of the Henderson experience and skill set. We provide a comprehensive problem-solving capability. We offer contingency planning, training and support during events.

Henderson Risk Limited was established as a specialist crisis responder to service the Lloyd’s Insurance market in 2002. Since then the company has established a reputation for competent and discreet professionalism in assisting clients with the most challenging issues.

With the advent of ever greater potential disruptors to normal operating conditions we have moved with the times and as our experience has grown so has our capacity and number of service offerings. We operate at board level to support strategic planning and response options and we also deliver tactical and operational solutions to assist in the resolution of rapidly emerging threats or unforeseen events.

Working with partners from legal, media, information security and medical support specialists we apply proven methodology underscored by constantly updated experience from global and domestic projects.

Crisis Response
Our services include:
  • Review, audit and updating or writing of crisis contingency plans.
  • Evacuation planning and support.
  • Training and preparation from senior executives to operational teams.
  • Support during kidnap, extortion or complex security threats.
  • Assistance to ‘Family Office’ or legal representatives in support of ‘issues management’.
  • Terrorism and violent crimes including work place violence and ‘active shooter’ advisory.
  • Maritime, piracy and related issues.
Crisis Response
Crisis Response

responses services brochure

Partnership with Hamilton
Henderson Risk Limited, retained by insurers in the Lloyd’s market for over 18 years and with over 200 incidents successfully resolved, is Hamilton’s appointed Response Company.

In over two decades of delivering support to private and corporate clients who encounter issues too significant to deal with alone, we have always found a way to bring about resolution.

We have put together multi-disciplined teams to mitigate damage to reputation in the face of negative media briefing by corporate competitors. We have assisted large corporations faced with escalating Government relations failures in changing regulatory environments.

Over the past two decades Henderson has resolved over 200 cases of insured kidnap or extortion. Some of our cases have required the deployment of large teams for several months and resulted in supporting complex multi- party negotiations. Some of our cases have been resolved in 24 hours.  We have found missing, vulnerable family members. We have recovered journalists and ships crew from harms way in remote and dangerous locations.

Harnessing our core skills in intelligence, diplomacy, communications strategies and underscored by years of experience we are a resolute, discreet and resourceful  partner in the handling of serious ‘off piste’ issues.


Why emotional intelligence matters in Crisis Response