Crisis Response

Planning, Reacting to Emerging Threats, Resolution

The management of crises is a core part of the Henderson experience and skill set. We provide a comprehensive problem-solving capability. We offer contingency planning, training and support during events.

Henderson Risk Limited was established as a specialist crisis responder to service the Lloyd’s Insurance market in 2002. Since then the company has established a reputation for competent and discreet professionalism in assisting clients with the most challenging issues.

With the advent of ever greater potential disruptors to normal operating conditions we have moved with the times and as our experience has grown so has our capacity and number of service offerings. We operate at board level to support strategic planning and response options and we also deliver tactical and operational solutions to assist in the resolution of rapidly emerging threats or unforeseen events.

Working with partners from legal, media, information security and medical support specialists we apply proven methodology underscored by constantly updated experience from global and domestic projects.

Crisis Response
Our services include:
  • Review, audit and updating or writing of crisis contingency plans.
  • Evacuation planning and support.
  • Training and preparation from senior executives to operational teams.
  • Support during kidnap, extortion or complex security threats.
  • Assistance to ‘Family Office’ or legal representatives in support of ‘issues management’.
  • Terrorism and violent crimes including work place violence and ‘active shooter’ advisory.
  • Maritime, piracy and related issues.
Crisis Response

In over two decades of delivering support to private and corporate clients who encounter issues too significant to deal with alone, we have always found a way to bring about resolution.

We have put together multi-disciplined teams to mitigate damage to reputation in the face of negative media briefing by corporate competitors. We have assisted large corporations faced with escalating Government relations failures in changing regulatory environments.

Over the past two decades Henderson has resolved over 200 cases of insured kidnap or extortion. Some of our cases have required the deployment of large teams for several months and resulted in supporting complex multi- party negotiations. Some of our cases have been resolved in 24 hours.  We have found missing, vulnerable family members. We have recovered journalists and ships crew from harms way in remote and dangerous locations.

Harnessing our core skills in intelligence, diplomacy, communications strategies and underscored by years of experience we are a resolute, discreet and resourceful  partner in the handling of serious ‘off piste’ issues.

Personal Profile

Paul Bell


Paul has a background in engineering and board level management gained in the construction, engineering and automotive sectors. Raised in Zambia and educated at Trinity Dublin, he brings a wealth of experience to the board. Prior to joining Henderson Paul was Chairman of Grey Security Services in the UK and established a joint venture with Bell Technologies that focused on the delivery of remote site security management.

Duncan Bullivant

Group CEO

Duncan founded and built the Group. Prior to his business career he spent 17 years in public service as an Officer in the British Army and with the FCO. Over the years he has spent considerable time involved in the delivery of all the current service offerings in the company. He has spent considerable time living or working in the Balkans and Africa.

Rupert Matthews

Group CFO

Rupert is a Deloitte trained Chartered Accountant and Chartered Tax Adviser. He has advised the Board since 2013 and has been a member of the Board since 2017.

Martin Tickle

Group Executive Coordinator

Martin joined the Group in 2012 as an Operations Manager and joined the Board in 2017. A former officer in the Royal Navy, Martin has a background in intelligence and currently has operational oversight of Group consulting services.

Peter Ratcliffe

DCM, Director

Peter joined the Group in 2008 as an Operations Manager and joined the Board in 2017. A former RSM of the Special Air Service, Peter brings huge experience and applied common sense to numerous complex situations.

Ian Currie

COO Asset Protection

Ian has nearly two decades of corporate security experience gained both as a service provider and ‘in house’ in the extractives sector in senior security risk management posts. Ian is based in Kosovo and has responsibility for the driving of delivery standards within our Asset Protection projects in the Balkans and Africa. Prior to entering the Corporate world Ian served for many years with the elite French Foreign Legion Parachute Regiment.

Meet the Team


Why emotional intelligence matters in Crisis Response